Return & Refund Policy

<h2>Return &amp; Refund Policy</h2><p>We want you to be completely happy with your AssamRoots purchase. Please read our policy carefully before placing an order.</p><h3>7-Day Return Window</h3><p>You may request a return within 7 days of delivery for eligible items. Items must be unused, in their original packaging, and in the same condition as received.</p><h3>Non-Returnable Items</h3><p>Food products, perishable items, spices, and edible goods are <strong>non-returnable</strong> due to hygiene and safety reasons. Please check product descriptions carefully before purchasing.</p><h3>Damaged or Defective Goods</h3><p>If your item arrives damaged or defective, please contact us within 48 hours of delivery with a photograph of the damage. We will arrange a replacement or full refund at no additional cost to you.</p><h3>How to Initiate a Return</h3><p>To initiate a return or report a damaged item, email us at <a href='mailto:assamshop@assamroots.shop'>assamshop@assamroots.shop</a> with your order number and a brief description of the issue. Our team will respond within 2 business days.</p><h3>Refund Processing</h3><p>Approved refunds are processed within 7-10 business days and credited back to your original payment method. Cash-on-delivery refunds are issued via bank transfer.</p>